1. Your privacy
Forestvale Design Centre Pty Ltd (ACN 109 244 546) (Forestvale Design Centre) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act as well as other applicable legislation, such as the Spam Act, the Do Not Call Register Act, and health privacy legislation.
2. What we collect and how we collect it ?
2.1 The personal information we collect about you depends on the dealings you have with us. Personal Information we collect may include the following:
i. Make a purchase at the Forestvale Design Centre, we may collect your credit card, identity and transaction details in person and, if you use our delivery service, your name, contact details and delivery address.
ii. Provide details to join special mailing lists or databases if you’d like to receive information about, for example, current gallery exhibitions, art school courses or our Unique Gifts Collection products, we may collect your name, contact details, date of birth and information about your product preferences.
iii. Make a purchase online we will collect your name, contact details, order details, credit card details, delivery address or pick up details.
iv. Provide information via social media pages such as providing your name or contact details via the Forestvale Design Centre Facebook page or other social media sites.
v. Attend a Forestvale Design Centre function, event or course we will collect your name, contact details and any dietary or accessibility requirements.
vi. Enter a competition or complete a survey, in online or printed format, we may collect your name and contact details along with your merchandise or services preferences and feedback.
vii. Send us an enquiry or provide us with feedback through our online form, we will collect your name, contact details, details of your enquiry or feedback and information about our response.
3. Why we collect personal information
i. Processing transactions at the centre and online, and delivering products and services.
ii. Promoting the Forestvale Design Centre and its products and services, including through direct marketing, events and competitions, public relations and social media.
iii. Performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes.
iv. Developing or seeking to offer new products or services.
v. Protecting the security of our stores, staff, customers, suppliers and merchandise (including theft and fraud prevention).
vi. Answering queries, resolving complaints and responding to social media.
vii. We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
4. Direct marketing and opting out
By providing your address, email address and telephone numbers to the Forestvale Design Centre, you consent to the Forestvale Design Centre contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS or telephone. You can opt out of being contacted by advising us on on 0414 732 941 or send us an email .
5. Email and mobile communication
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number.
6. Who we may share your personal information with
We may share your personal information with third parties where appropriate for the purposes set out above, including:
i. Financial institutions for payment processing
ii. Forestvale’s contracted service providers or partners, including: overseas product suppliers, delivery and shipping providers. Only personal information for the purpose of delivering your order to you.
iii. Regulatory, investigative or government bodies to comply with laws
iv. Data quality and security
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at Forestvale Design Centre head office. We take reasonable steps to:
i. Ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
ii. Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
iii. Destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the APPs.
You can help us keep your information up to date, by letting us know about changes to your details.
The steps we take to secure personal information include website protection measures, security restrictions on access to Forestvale’s computer systems, controlled access to Forestvale’s main office. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. You can help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.
9. Third party sites
10. Access and correction
Please contact us if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
11. Complaints or Questions
12. Changes to this Policy